People say the Nicest things about us . . . .
13:43 29 Jul 18
Excellent and helpful customer service from beginning to end! My hot water heater went out and I called the home warranty company. They company they sent out would take 7-10 days to replace. At the end of the day, I frantically looked up another company and found Houston Water Heaters. Since I'm a first time home buyer, all of this was new to me. Frank on the phone walked me through my options and scheduled a tech for the very next morning. The tech called me that night to verify what I needed and what time he'd be there. He showed up on time and was very helpful and kind. My water was turned off due to renovation so he patiently walked me through how to fill the tank and light the pilot once it was back on. On their way to the van, we realized that we could turn the water back on. The guys then went back into the attic and finished the job for me so I wouldn't have to call another tech out. Really, it was the best experience I've had during my home renovation. And, the bill was exactly what they quoted me over the phone!read more
21:50 23 Jul 18
Our hot water heater had went out over the weekend, Called these guys at 10am and told them the issue and by 1pm we had 2 technicians knocking at our door and replaced our water heater and hauled off the old one, They were very informative and asked if we had any questions, they were very professional, nice & helpful, I HIGHLY recommend this company! Thank You Guys!!RaQuel & Corey
17:01 11 Jul 18
Great company!!! Called them on a Monday morning and by the end of the day I had a new gas water heater installed and working. City of Houston inspector certified all was good. One of the best customer service experiences I have ever had. If only every company could be like these guys.
14:26 06 Jul 18
Absolutely an honest; professional and 1st class company to deal with! From Steve Williams (Owner) to Daniel Zack (Plumber) these guys are consummate professionals and 2 factors really impressed me! 1st - Steve saved me money by selling me what I really needed and not what i wanted and explained everything in detail up front as did Daniel when it came to the installation. They completely protected all carpeting before starting the job: picked everything up upon completion and the price quoted was the price paid and even included some items that were not discussed pleasantly to my surprise. 2nd - When i discovered my water heater had gone out it was mid morning: I had appointments till 13:30 and Steve said no problem; they'd be there at 14:00 and surprisingly they were finished before 17:00.Any one I know that will be needing a water heater in the future: I will tell them there is only one guy to call and that's Steve Williams at Houston Water Heaters!read more
19:00 13 Jun 18
Called them in the morning and they replaced my water heater located in upstairs attic later that same day. Provided a quote over the phone which is what they charged upon completion, their price was $500 less than ARS from home depot and this included the new heater along with labor, all brand new water connections, pan, and a leak alarm. The two Plumbers were extremely professional and friendly, explained possible attic ventilation issues, and showed me how to relight pilot if it goes out. Will definitely be referring to family and friends
21:20 06 Apr 18
Bought a State 40 gallon, 40 K btu water heater from these folks to install myself. Best price I could find. The water heater was at the store for pickup the day after I ordered it. Installed perfectly with new gas valve, water supply lines, and house supply nipples. Works great. Thanks.
Based on 19 Reviews
These gentlemen took very good care of us. Steve took the time to give detailed explanations of the different options and pricing that we had available....read more
Had an old gas water heater that went bad. Called and got a quote Sunday morning and they came out the next day and replaced the old heater with a new Rheem...read more
I'm very pleased with the installation and the service from Houston Water heaters. I am so happy with their speed and quality of work. David and Luis were...read more
Excellent customer service. Friendly, knowledgeable, and efficient. Replaced our water heater next day, walked me through the process, and addressed all my...read more
Excellent. Prompt, clean, friendly, didn't complain about access, EXCELLENT communication with Steve. Would use again! No fuss, no BS. Price was perfect.read more
My experience was excellent. I received patience in answering questions and extremely fast service. They do not charge an arm and two legs. The person...read more
Amazing service! They came quickly and were very helpful. Highly recommend David as a tech.
We are so-o grateful for Houston Hot Water being a company of integrity and professionalism! Being effectual listeners at our first call, we were convinced...read more